• How to Order
• Payment Methods
• Printing out an Invoice
• Specials

• Sales Tax
• Problems with the Order Form?
• Cancelling/Changing an Order

Placing an order with XSGEAR is easy. If this is your first time, there's no need to create an account first. You will do that during the checkout process.

Finding Items

First you will need to browse for the items you would like to order. You can browse for items by category by selecting the category you are interested in from the navigation bars at the top and bottom of every page or on the hompage. Selecting a category will display all the XS Gear we carry in that category. You will see a description and photo for every product in that category.

You can also click on the "See All XSGEAR Products" button in the top navigation to see a simple categorized list of all items we carry. Clicking on a product name will bring up a product info page for that product.

Adding Items to Your Shopping Cart

If you want to order a product, first select any attributes (such as size or color) and the number of items you would like, then click the "Add to Cart" button for the particular item. Once you've added an item to your Shopping Cart, use the page's navigation bars or the "Continue shopping" link to keep browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our Web site.

Proceed to Checkout

Review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item, click the delete box for that item. The item will be removed from your current Shopping Cart. When you're ready to place an order for everything in the Shopping Cart Items, click the "Check Out" button. You will be taken to the first page of the order form.

The instructions below outline each step of our online order form.

Signing In/Creating a New Account

If this is your first time shopping with us, you will need to create a new account. Click the "Create a new account" link on the Customer Login Page. The Create An XSGEAR Account page will display with the information we need to create a new account for you. Remember, your e-mail address will be your login name for your later visits to the site. Fill in the fields and click "Submit" to create your account.

If you are a return customer, enter your email address and password and click "Submit" to login to your account.

If you have forgotten your password you can have it sent to your email address. Click on the forgotten password link under the login fields to open the Forgotten Password window.

Enter a Shipping Address

The next page will allow you to tell us where you would like to ship your order. Currently we only ship to the United States and Canada. Also note we cannot ship to P.O. boxes. We ship via UPS Ground to most addresses in the United States. Please see our Shipping page for information on Shipping Methods.Rates, and Delivery Times. If your shipping address is the same as your billing address, simply click on the checkbox to fill in the fields automatically. When you have entered your shipping information, click the "Go to Payment Page" button to continue.

Enter Payment Information

Review all your order information on this page. If you need to change anything you can use the "My Account" or "My Cart" links to view and edit your personal or order information. If everything is correct, enter your payment information and click the "Complete My Order" button. This will process your order and validate your credit card. Please do not click this button more than once. It may take a minute or more to fully process your order.

Order Confirmation Page

When your order has been processed you will see an Order Confirmation page and you will be sent an email receipt.

We currently only accept credit cards for payment on the XSGEAR website. We accept Visa and MasterCard. Sometimes Visa Check Cards do not work with our payment processor. If you cannot complete your purchase with a Visa Check Card please try again with a Credit Card.

If you require a printed invoice, you can print out the email receipt sent to you or you can access your invoice via the "My Account" link in the navigation. Once you are logged in, click on this link on the Account Menu: "I want to see My Past Orders or Track an Order". Next, select the Order Number which you wish to view an invoice for and click on the Order Number to open the Invoice. You can then print the invoice by hitting CTRL+P on your keyboard or by selecting File, Print from the Browser menu.

Occasionally we offer certain products at special prices in our Specials Category. Items that we are promoting or have too many of are sold at great prices to you. Also check here for cool items that we have discontinued but still have some inventory left.

Check out our Specials section here.

As a mail-order company based in Washington state, XSGEAR LLC is required to charge state sales tax on orders shipped to Washington state. We are also required to collect the appropriate tax on orders shipped to Canada (PST, GST, or HST, as applicable). We do not collect sales tax on orders shipped to states other than Washington in the United States.

Your business is important to us. If you are receiving an error message or having other difficulties completing our online order form, please read through the suggestions below.

Unsure if your order went through? Sometimes an order will be successfully submitted even if you get an error message on the last step. Please check the list of recent orders in My Account before attempting to place the order again.

Empty Shopping Cart. If your Shopping Cart is empty or items are missing from it, the most likely reason is that cookies are not enabled on your browser for the XSGEAR.com website, or they are being blocked by a firewall. Your firewall my have defaulted to blocking all cookies on websites. Please check your browser security settings and your firewall cookie settings. XSGEAR.com utilizes cookies to track the items in your shopping cart during the order process. If you are concerned about privacy please see our Privacy and Security section. You may also want to view our Privacy Policy.

Error message on payment page. Make sure that you have selected the correct credit card type and expiration date from the dropdown boxes. Verify that the credit card number was entered correctly, without any spaces or dashes. If you are using a new (or recently reissued) credit card, please be sure that you have activated the new card before entering it into the order form.

Page is not updating. If you are being looped back to the same page on the order form, or the form is not updating when you make changes, this may happen if your Web browser is caching, or storing, an old copy of the page. You can force your browser to update the page by holding down the Shift key on your keyboard and simultaneously clicking the Reload or Refresh button on your browser.

System Error. These errors usually occur for only a short time. Please return to our Web site and try again later.

Other troubleshooting tips. If your problem is not listed above, it's possible that one of these suggestions may help:

Refresh the page. If a page loads only halfway or takes a very long time to load, clicking the "Stop" button at the top of your browser and then clicking "Reload" or "Refresh" often solves the problem.

Clear your cache. Most Web browsers temporarily store a local copy of every page you visit. Clearing your cache deletes those files and makes room for new ones. Go to the "Cache" or "Temporary Internet Files" option on your browser (on Netscape, go to "Options" and choose "Network Preferences"; if you use Internet Explorer, go to "Tools" and choose "Internet Options"), and delete the files stored in your cache.

If none of these suggestions solves your problem, please contact us. Please include as much information in your message as possible, including:

• What point in the ordering process is causing you trouble?
• If you are receiving an error message, what does it say?
• What items are you trying to order?

If you need to cancel or change an order use our contact us page to alert us. Please include your Order # and what modifications you need made to your order. Changes and Cancellations can only be made before an order has been sent to the processing department, so be sure to contact us right away. We will do our utmost to assist you. Business Card Orders can not be changed or cancelled once the order has been submitted to the printer due to the individuality of each order.